Before your appointment

When you book your appointment I will always ask you if you would like me to ring you beforehand to remind you, and I am more than happy to do this if there is a chance you might forget. This not only serves as a reminder in case it has slipped your mind, but also as a reminder that the appliance should be cold and not in use.

Remember that Rayburn/Agas need to be turned off at least 24 hours in advance to ensure that they are cool enough for Adrian to work on. You may find it sensible to book your service engineer to visit at the same time, again in the summer when you won't miss the warmth so much.

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