Bookings

DSC00233Hello, I am Sue and I take care of the diary and administration.  

Please submit the form on this page to arrange a booking or alternatively telephone me on 01392 851199 for any other enquiries that you may have.

I look forward to hearing from you.

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How many chimneys need sweeping?
 chimneys for open grates
 chimneys for wood burners
 chimneys for Agas
 chimneys for Rayburns

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Booking slots

Our booking slots are as follows:-

  • 7.30 a.m.
  • 8-10
  • 9-1
  • 12-5

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Cancellations and reminders

Should you need to cancel or re-schedule appointment, please let me know as soon as possible so that I can offer your slot to someone else.

Once I have your details on file I offer a reminder service based on the timescale agreed with you and Adrian.

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Telephone bookings

I am normally available from 8.00 a.m. until 7.00 p.m., Monday to Friday and from 9.00 a.m. until 1.00 p.m. on a Saturday.  I do not normally answer the telephone on a Saturday afternoon, or on a Sunday.

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Before your appointment

When you book your appointment I will always ask you if you would like me to ring you beforehand to remind you, and I am more than happy to do this if there is a chance you might forget. This not only serves as a reminder in case it has slipped your mind, but also as a reminder that the appliance should be cold and not in use.

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Waiting times

Do bear in mind that during our peak trading period (August to January) we are often operating with a 6 week waiting period between booking with me and Adrian's visit.

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